Privacy policy

Who we are

Sofa Store, Nyzhnoiurkivska St, 31, Podil, Kyiv, Ukraine. You can reach us on Telegram (@sofastore_requests_bot) or Instagram (@sofasstore).

What we collect

When you send a request on the site: your name, how to reach you (email, phone, Telegram or Instagram), your city and country and your message. For a restoration request also the description and photos of your furniture. When you write to our Telegram bot: your Telegram name, username and language setting and the messages and photos you send. When you write to us on Instagram: your Instagram name, username and messages. If we answer you by email, we keep the emails in that conversation.

Cookies and analytics

With your permission only, we use analytics and advertising cookies and pixels (Google Analytics and Ads, Meta, Pinterest) to understand how the site is used and to measure and show our ads. Without your permission none of them is set. You can change your choice at any time with "Cookie settings" in the footer.

Approximate location

When you send a request or open our Telegram bot from the site, our network provider Cloudflare works out an approximate city and country from your IP address. We keep only the city and country, not the IP address, and use them to see which delivery options may apply.

Why we use it

To reply to your request, send photos and prices, and arrange a viewing, delivery or restoration. For visitors from the EU and UK the legal basis is the steps you ask us to take before a possible purchase (GDPR Art. 6(1)(b)), our legitimate interest in understanding where requests come from and keeping out spam (Art. 6(1)(f)) and, for analytics cookies, your consent (Art. 6(1)(a)). We do not sell your details or share them for anyone else's marketing.

AI assistance

We use Claude, an AI model by Anthropic, to give the instant estimate on restoration requests from your photos and description, to translate customer messages for our team and to draft replies. A person in our team reads and sends every reply, and no decision about you is made automatically. The Telegram bot sends one automatic confirmation that your message has arrived.

Who processes it for us

Requests, chats and photos are stored on our own server rented from OVHcloud. Cloudflare delivers and protects the site. Emails are sent and received through a mail server run for us by our web developer. Our team is notified about new requests in Telegram. Telegram and Meta (Instagram) carry the chats you start there. Anthropic processes the texts and photos described above. Google Analytics and Meta Pixel run only if you accept cookies. Some of these providers process data outside Ukraine and the EU, including in the United States.

Cookies

Nothing but the cookie banner runs until you choose. If you accept, Google Analytics and Meta Pixel measure visits and our ads; if you reject, they stay off.

Newsletters and alerts

We send newsletters about new pieces and occasional offers only if you tick the separate box under a form; it is never ticked in advance and you can send a request without it. We keep your email, name, language and the date and wording of your consent. Every newsletter has an unsubscribe link, and you can also ask us to remove you. In Telegram, alerts about new pieces come only after you turn them on in our bot; /stop turns them off. Legal basis: your consent (GDPR Art. 6(1)(a)), which you can withdraw at any time.

How long we keep it

For as long as we need to handle your request and any purchase that follows; after that we delete it or keep only what the law requires. The short visit records used to attach your city and country to a Telegram chat are deleted after two days.

Your rights

You can ask us at any time to show, correct or delete your details, object to their use, or withdraw your consent. Write to us on Telegram or Instagram. If you are in the EU or UK you can also complain to your local data protection authority.